Refund Policy

Return & Refund Policy

At Casecore Cases, customer satisfaction is important to us. Please read our policy carefully before placing an order.

1. Refunds & Returns

We currently do not offer direct refunds or traditional returns once an order has been delivered.

However, we provide replacements or store credits in genuine cases involving:

  • Wrong product received
  • Wrong model delivered
  • Manufacturing defects
  • Fitting issues
  • Product damaged during delivery

2. Replacement Conditions

To request a replacement, the following conditions must be met:

  • You must contact us within 48 hours of delivery.
  • A proper unboxing video is mandatory.
  • The product must be unused and in its original condition.

Important: Replacement requests submitted without an unboxing video will not be accepted.

3. Non-Eligible Cases

Replacement or return requests will not be accepted in the following cases:

  • You ordered the wrong phone model.
  • You do not like the design after delivery.
  • Minor colour differences occur due to screen settings or lighting.
  • The product is damaged after use.

4. Store Credits

In selected cases, we may offer store credit that can be used for future purchases on our website.

5. Delivery Timeline

Orders are usually delivered within 5–9 working days, depending on your location.